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What are your rights if you use a third party provider?
Consumer Rights
Emma Wilson
September 27, 2019
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If you ordered a kitchen and it is fitted by another company, or if you made an insurance claim and the work was done by a qualified worker of the insurer, what are your rights? Discover your rights when you use a third-party provider.

Third party providers explained

A third-party vendor is an independent company from whom you purchased a product, service, or policy. For example, you can buy a kitchen at a DIY store or a compact furniture store and arrange the installation at the same time. Often, these stores do not use their own installers, but outsource the work to independent vendors.

Your rights if you use a third-party provider

If you use a third-party vendor, your rights depend on several factors. The easiest way to explain it is to use an example.

Installation In The Kitchen Or Bathroom: If you buy a new kitchen or a new bathroom and install it as part of the contract, your consumer rights also apply to the installation of the kitchen or bathroom.  This means that if the kitchen or bathroom is not installed properly, the company to which you bought the kitchen or bathroom is responsible for the replacement. It does not matter whether the contractor is directly employed by the kitchen or bathroom company or by a subcontractor.

Safeguard Tip: If you buy a kitchen from a company and have it installed by your own builder or joiner, it is not the responsibility of the kitchen company to solve the problems of improper installation. However, they are responsible for making sure the kitchen is up to the job.

Appliance Installation: If you buy something like a washing machine or dishwasher, you can complain to the retailer if it is not installed properly, if you use its installation service.

Insurance claim: If you make an insurance claim – for damages such as water damage to your home or a broken windshield in your car – you get better protection if you use a recommended company by the insurer or on its approved panel. In this case, if the work is not up to date, it is up to the insurer to settle it. If this is not the case, you should complain to the insurer. If this does not work, you can file a complaint, free of charge. Use your own merchant

If you use your own builder, carpenter or shopkeeper to install a kitchen or repair your home as part of an insurance claim, then you will have to settle any problem directly with the merchant. And that could mean making a claim via court if you can not solve the problem between you.

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